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What changes for your team
- Every incoming message read and sorted the moment it arrives, so nothing sits unopened
- Long documents summarised in a handful of bullets instead of read start to finish
- A draft reply or work order staged in Outlook, ready for a yes
- Automatic reminders for anything left open, with no one keeping a personal tracker
- Nothing sent on its own. Every message waits for your team's approval
What a morning with Iris looks like
A property manager had one shared mailbox for hundreds of client associations: meeting invitations, maintenance plans running dozens of pages, meter disputes, leak reports, budget approvals. Everything arrived mixed together, with no way to tell at a glance what was urgent and what could wait.
Iris reads every message the moment it comes in and works out what kind of case it is: a governance matter with a deadline, or an operational issue that needs a quick answer. She matches it to the right client file, and for long documents, boils a packet running dozens of pages down to a handful of bullets covering the decisions, risks and actions inside it.
For a tenant's leak report, Iris drafts a reply and a work order and stages both in Outlook. For a governance packet, she drafts the response that's needed and flags what has to be decided. Either way, someone on the team reads the draft, adjusts it if needed, and sends it.
If something is left open, Iris doesn't let it go quiet. She sends reminders until it's resolved, so nothing waits in a forgotten folder.
Work experience
Not a career history. Just what has actually been demonstrated so far.
- Tested in a demo, with example messages on made-up data.
- Deployed in practice, at a property manager, handling real tenant and association mail daily.
Processing happens in Europe, under GDPR and the EU AI Act. Tenant and resident data is never used to train AI models.
What she needs from you
She already has experience with Outlook and shared-mailbox triage from another placement. What's new is only your own setup.
- Read and draft access to the shared mailbox, nothing more
- Your existing case or planning system, so she can match each message to the right file
- A handful of example replies, so her drafts sound like your team, not like a template
Measured result: live at a property manager, about 57 emails, 98 documents and 11 proxies handled a day, measured over a month.
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