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What changes for your team
- One overview instead of six separate inboxes
- Every inbound message already read and sorted before your team opens it
- A draft reply staged in your own Outlook, with the price list attached when one applies
- A reminder for any quote that goes unanswered, so nothing quietly goes cold
- Nothing sent automatically. Every message waits for a yes from your team
What a morning with Orvia looks like
A dealer had customer questions landing in six different places: the website contact form, the webshop, a chatbot, Marktplaats, a showroom booking form and separate forms per machine. Someone had to open every single one just to find out whether it was a real question at all.
Orvia reads all six now, the moment a message arrives. A newsletter or cold outreach gets set aside. A real inquiry gets sorted: a quote request, a showroom visit, a service question. Then a draft reply is staged in Outlook. If it is about a machine with a known price list, that list is already attached.
Someone on the team opens Outlook, reads the draft, adjusts it if needed, and sends it. The question is no longer "is this real and what do I do with it", because that part is already done. The only question left is "is this good enough to send".
Did a quote go out without a reply? Orvia keeps track and makes sure it gets a follow-up, instead of it quietly sitting forgotten in someone's sent folder.
Work experience
Not a career history. Just what has actually been demonstrated so far.
- Tested in a demo, with example inquiries on made-up data.
- Deployed in practice, at a B2B machinery dealer, handling real customer inquiries daily.
Processing happens in Europe, under GDPR and the EU AI Act. Customer data is never used to train AI models.
What she needs from you
She already has experience with Outlook and webshop tooling from other placements. What's new is only your own setup.
- Read and draft access to the mailbox that receives customer inquiries, nothing more
- Your current price lists, so she knows what to attach and when
- A handful of example replies, so her drafts sound like your team, not like a template
Measured result: 0.5 to 1 hour a working day no longer spent reading inbound mail just to sort it.
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